Hello,

Thank you for reaching out here in the DocuSign Community.

I apologize for the inconvenience, I understand you are missing a signature certificate.

To clarify, are you the sender or the recipient?

Are you referring that the Certificate of completion was not included in your documents?

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Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello,

This will depend on the Envelope Delivery settings set by the sender account, you will need to have admin rights on the account to make the changes needed, but be aware that for the completed PDF to be included with the completed email notification, the size cannot exceed 5MB. If the completed documents are larger than 5MB, the email provides a link to the documents on the DocuSign system.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.