Back to Docusign.com
We are trying to complete a regulatory filing, and one of the signatures (that was drawn) appears sideways on the page. It was rejected by the agency as such. We have tried voiding the signatures and starting over, but it is always the same. He is using a laptop computer.
Page 1 / 1
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
does the signer have an active Docusign account? Do they get an option to change the signature when signing?: Change Your Signature
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
While this didn’t exactly work, it pointed us in the right direction. When my colleague deleted his Docusign account and made a new one with a different email address, we were able to complete our filing without any problems.
Thank you!
Hello
Thank you for reaching back.
I’m glad you were able to solve the issue and thank you for sharing your findings. I hope you have a great day!
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Reply
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationDocusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.