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We are trying to complete a regulatory filing, and one of the signatures (that was drawn) appears sideways on the page. It was rejected by the agency as such. We have tried voiding the signatures and starting over, but it is always the same. He is using a laptop computer.
Solved
What to do when a signature appears sideways?
+2- Newcomer
Best answer by nathaly.monge
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
does the signer have an active Docusign account? Do they get an option to change the signature when signing?: Change Your Signature
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- Community Moderator
- Answer
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
does the signer have an active Docusign account? Do they get an option to change the signature when signing?: Change Your Signature
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+2- Newcomer
While this didn’t exactly work, it pointed us in the right direction. When my colleague deleted his Docusign account and made a new one with a different email address, we were able to complete our filing without any problems.
Thank you!
- Community Moderator
Hello
Thank you for reaching back.
I’m glad you were able to solve the issue and thank you for sharing your findings. I hope you have a great day!
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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