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Hello - we would like to send a template of several documents, one of which is the recipient’s banking information. Once the recipient completes the package, I receive an email from Docusign, as you know. What I’m concerned about is that if someone accesses my email fraudulently, they have access to that banking information.

Is is possible to have an access code texted to my phone before I can open that link/attached PDF? I’ve seen something on here about having recipients get a text to access, but the forms are blank at that point; the problem is with the completed forms possibly being accessed by a fraudster.

Any ideas?

Thank you!

Hi @AmyT1234 !

If you are collecting sensitive data from a recipient, such as a credit card number or Social Security number, you may want to conceal it from other recipients in signing, and on the final PDF. While the data is hidden on the PDF, the value is available to the sender when viewing or downloading the envelope form data.

What did you think of this suggestion? If you liked it, check out the two articles below for more details:

 

However, if you prefer something more robust, you can check the Security Settings section, more specifically Login Requirements. Check the article below for more information: Authentication Settings

Just be a little careful with the settings you choose, as they can affect your internal users and your recipients.

 

Hi @AmyT1234,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

I just received a fraudulent email from a client account inside Docusign saying a deposit had been made through Paypal to a bitcoin account.  I checked my Paypal account and no such transaction took place.  And I cannot access the message in my Docusign account that supposedly confirms the transaction.  I think you guys have been hacked.   

Matt Miller

Hi @millermk,

 

We appreciate you making us aware of bad actors using the DocuSign product inappropriately.

Our Security teams have created an Incident Reporting guide on our Trust site. Please click the link below for up-to-date information on how to let Security know about   phishing or fraud attempts: https://www.docusign.com/trust/security/incident-reporting  

There is also the “Combating Phishing: A Proactive Approach” whitepaper available here: https://www.docusign.com/sites/default/files/docusign_combating_phishing_whitepaper.pdf 

 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

 

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