Last week all of the docusign documents sent out for signature started coming back as locked PDF’s, asking for a password, when I downloaded them to review and file. Is there a way to change this setting back so they are no longer locked?
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Looks like people were having this problem in April.
https://community.docusign.com/sending-8/pdf-downloads-unexpectedly-password-protected-3459
The best solution seemed to be to open the PDF with a different PDF viewer (different browser or different app).
good luck!
mr1
Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
I saved it from a different program within C.A.R. forms and was able to save them as unlocked. None of the suggestions I was given worked.
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