Hello @matt123,

Thank you for reaching out here in the DocuSign Community.

I apologize for the inconvenience that this has caused you, I know the importance of displaying the right signature; I understand that you want to know how to change the signature of your account.

To confirm, was the guide that you follow was this How do I change my signature or adopt a custom signature?

It’s also important to note that there are a few times the option to change your signature won’t be available. Those exceptions are listed below: 

You will not be able to change a signature if you are: 

• Using DocuSign Mobile Apps 
• In-Person Signing Session 
• Using Digital Signatures/Universal Signatures (CFR part 11, etc.) 
• Using Sign and Return 
• The sender has locked the recipient’s names 
• Do not have an active DocuSign Account 

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

thank you for the response.  

I have followed the steps in the link provided.  I have even tried to remove all signatures in my profile, but when I went to sign the documents it still pulled the initial signature that was used in my past.

my only workaround I was able to do was to have the signing request sent to another email that did not have an account registered.  I have requested to remove my account that I was using but support takes over 24hrs to remove the account.

Hello @matt123,

Thank you for reaching back, were you able to create a case with Support? or did you do it from your account?

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I tried to create a support ticket but the link used on the main page provided me with a response that my account would not allow for the ability to create a ticket.  I was left with the only option to cancel my account.

Hello @matt123,

Thank you for reaching back, I truly apologize for the inconvenience and I understand the reason why you closed the account, if the account was linked to the email that you use for this community user, the process of cancelation is already completed. Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @matt123,

I hope you are doing well.

I would like to confirm if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.