Trial Subscription

Question

I work for New Mexico State University and DOCUSIGN currently has our account under a trial subscription. As a signer for PSLF’s (Public Service Loan Forgiveness), we should not be on any trial subscription nor have to pay to sign these federal forms. We didn’t encounter this issue until a few weeks ago. We were able to go in, sign these federal forms and save them, with no difficulty. We can sign them, but we are no longer able to save them in our files. If someone can please call to straighten this out, it would be very much appreciated.

There are a couple of weeks' worth of signed PSLF’s we have no record of for our files.

I do not have any idea what category this would fall under.

email: **

Ph: **-**-** (Ask to speak to Mary M.)

Acct: **

Thanks for any help you can offer.

Christopher.Alpizar · Accepted Answer

Hello @NMSUHR,Thank you for reaching out to the Docusign Community.Per the community guidelines (https://community.docusign.com/site/terms) we can only provide you with general information, the Account Admin will need to contact Support directly for Billing Inquiries, Account Change Requests, or Feature enablement. To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center.Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.Let us know if you need further assistance.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.Note: For Security Reasons, I will delete the Private Identifiable Information from your latest post.

Christopher.Alpizar · Answer

Hello@NMSUHR,I hope you are doing well.I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

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