Skip to main content
arrow-left Back to Docusign.com
Solved

The document was completed but the but when I open the document, there is no signature.

  • May 21, 2024
  • 3 replies
  • 1308 views
A
Newcomer
Forum|alt.badge.img+1

My document indicates "completed," and I have the certificate, but when I open it, the signature is missing. Is it possible for the person to submit it without signing?

 

(Information removed due to Private information)

 

How can I solve this situation?

 

Thanks!

Best answer by Alexandre.Augusto

Hello, @Alexis 

 

You are welcome to the Docusign Community!

 

In your Certificate of Completion must have a section about the signers informing by signer when they received, viewed, and signed the envelope. Have you checked that?

 

Also, what type of field was used to the signer? The Sign Here field or the Approve Button? If the Approve button was used then no visible signature will show up in the document, only in the Certificate of Completion. 

 

I hope that helps!

 

Best.

Alexandre

3 replies

Alexandre.Augusto
Docusign Employee
Forum|alt.badge.img+18

Hello, @Alexis 

 

You are welcome to the Docusign Community!

 

In your Certificate of Completion must have a section about the signers informing by signer when they received, viewed, and signed the envelope. Have you checked that?

 

Also, what type of field was used to the signer? The Sign Here field or the Approve Button? If the Approve button was used then no visible signature will show up in the document, only in the Certificate of Completion. 

 

I hope that helps!

 

Best.

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com
D
Hero
Forum|alt.badge.img+15

@Alexis Also note it is possible to set a Signature block field as “optional”.  If you were the Sender and wish to review, I typically copy the envelope, which copies the Recipients and associated fields and check the tagging screen to review setup, then discard. This may help determine how the envelope was created and fields setup.  Secondarily if there was any “conditional” settings that perhaps were set to trigger the Signature block and those conditions were not met, that could be another possibility.

N
Community Moderator
Forum|alt.badge.img+17
  • nathaly.mongeCommunity Moderator
  • Community Moderator
  • June 4, 2024

Hello @Alexis ,


If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
 

Code of ConductAccessibility statement

Docusign Community

Code of Conduct