Support and Get Started - Bad

I was tasked with creating a corporate account for my client. I figured admin accounts (initial setup) would be tricky as they often are...so I called sales. Waited on hold for an hour and no one ever came. I created an esignature account anyway (while on hold) and did not have the “Get Started” button per the “Create an Organization” support document. The document stated I must contact support to enable the Docusign Admin feature. I called support and finally got to a human who hung up on me. I called back and got another human that, after much confusion, could not assist with this and had no idea what I was talking about. They emailed a link to create a support case. I had to read Docusign’s own support document to the support person! If this is how Docusign handles support for business users and teams then I want no part of it. I was trying to make sure I understood how to create the initial account correctly and verify the company domain name and block users from using the company domain name for personal accounts (all in the support documents). I have yet to receive any assistance and I’m flying blind...not cool.