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Some, not all, DocuSigns are showing up in my manager's Inbox. She is not receiving any notifications either.
Some, not all, DocuSigns are showing up in my manager's Inbox. She is not receiving any notifications either.
Community ExpertAnswer
Docusign Employee
December 7, 2022
Hello,
There are several reasons recipients may claim to not receive email. If you're the recipient who's not receiving email notifications, please follow these steps, in addition to this article, https://support.docusign.com/s/articles/Why-aren-t-my-signers-receiving-DocuSign-Notification-emails
Have you tried the following:
Ensure your recipient checks their DocuSign emails are not simply landing in their Junk or Spam folder.
Have your recipient add the following email addresses as Safe Senders (aka Trusted Senders) and in his or her email client. These are the DocuSign system sending email addresses:
- dse@docusign.net
- dse_demo@docusign.net
- dse_na2@docusign.net
- dse_na3@docusign.net
- dse_na4@docusign.net
- dse@eumail.docusign.net
- dse@camail.docusign.net
- dse@aumail.docusign.net
Ask the recipient to request that their IT department allows emails from the following domains: @springcm.net, @docusign.net and @docusign.com
Let us know if you need further assistance with this.
Best regards,
Christopher | DocuSign Community Moderator
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