Single file from my envelope won't download

Question

I have an envelope with 6 separate documents that I have had signed by my clients. When I try to download the files onto my computer, Docusign says it’s downloading 6 files, but when I open the zip file on my desktop, it always leaves out the first file, and only downloads 5 files. This has happened for a long time, but Docusign used to send me the files as attachments on the “all done” email it sent me, and from there I could download that one file individually. But now, it seems Docusign doesn’t attach the completed files to that email anymore.

Any suggestions?

Alejandro.Ramos · Accepted Answer

Hi @RichieB,Welcome to the Docusign Community!We are glad to have you here and can't wait to help share as much knowledge as possible.I am sorry to hear that your completed envelopes are not including one of the documents whenever it is downloaded, but I will assist you in solving the issue.To start troubleshooting, try again using a different device, network and browser. Please try each option separately as this may lead us to the root cause of the problemIn the meantime, an administrator can enable the document attachments in the envelope completion email in Settings>Signing Settings>Attach documents to completion email.For more details on this process, see:Envelope DeliveryFeel free to let us know if you need further assistance with this.Thank you for using Docusign, we hope you have a wonderful rest of your day!Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

Alejandro.Ramos · Answer

Hi @RichieB,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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