Signing removes radio button selection

Question

Hello!I am running into an issue with radio buttons becoming unselected.  I have several fillable PDF forms that are completed prior to upload to Docusign which contain radio buttons.  These buttons are selected by staff and don’t require the signer’s inputs.The buttons appear selected during the upload process, while previewing the documents when adding fields, etc.  But suddenly lose their selection when the documents are sent to the signer for signing!We have found a workaround for now to “Print to PDF” before uploading to Docusign, which flattens the values into place but this is an added step for my teams.Any ideas?  Thanks in advance!

Alejandro.Ramos · Accepted Answer

Hi @jbelyeu,Thank you for reaching out to the Docusign Community.This behavior is not expected from eSignature, if you can view the data during the tagging and previewing steps it should be included during the signing session as well. If you are experiencing the issue consistently across different network, devices and browsers, it will be best for us to take a closer look at the problem through a live contact method such as a screen sharing session. Please create a new support case by filling out the form provided below, and include a screen recording of the issue as an attachment to help expedite the process.https://support.docusign.com/en/contactSupportIf you cannot open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form.Feel free to let us know if you need further assistance with this.Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

Alejandro.Ramos · Answer

​Hi @jbelyeu,I hope you are doing well.I would like to confirm if the suggested solution helped solve your issue?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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