Hi @jbelyeu,

Thank you for reaching out to the Docusign Community.  

This behavior is not expected from eSignature, if you can view the data during the tagging and previewing steps it should be included during the signing session as well. If you are experiencing the issue consistently across different network, devices and browsers, it will be best for us to take a closer look at the problem through a live contact method such as a screen sharing session. Please create a new support case by filling out the form provided below, and include a screen recording of the issue as an attachment to help expedite the process.

https://support.docusign.com/en/contactSupport 

If you cannot open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form. 

Feel free to let us know if you need further assistance with this. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

​Hi @jbelyeu,

I hope you are doing well.

I would like to confirm if the suggested solution helped solve your issue?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!