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My signature in my docusign profile is correct but when I want to sign a document it’s one of the preferences of the DocuSign which is not correct. The option of left click and choose change also is not working for me. What can I do?
Solved
Signing problem
+1- Newcomer
Best answer by Alejandro.Ramos
Hi
Thank you for reaching out to the Docusign Community.
If the envelope in question is related to your active Docusign user, you can change your signature after it was applied by left-clicking it and selecting "Change".You may also update your adopted signatures in Manage Profile>Signatures too. For more details on this topic, see:
How do I change my signature or adopt a custom signature?
If the option to change your signature is not present, then you are most likely facing one of the scenarios mentioned below:
You do not have an active Docusign Account
Or, you are signing using:
- Docusign mobile apps
- In Person Signing Session
- Digital Signatures/Universal Signatures (CFR part 11, etc.)
- Sign and Return
- Sender has locked recipients names
Under these circumstances, the best course of action would be to contact the sender so they can recreate the envelope, and use the right recipient name if needed.
Feel free to let us know if you need further assistance with this.
Best regards,
Alejandro R. | Docusign Community Moderator
- Community Moderator
- Answer
Hi
Thank you for reaching out to the Docusign Community.
If the envelope in question is related to your active Docusign user, you can change your signature after it was applied by left-clicking it and selecting "Change".You may also update your adopted signatures in Manage Profile>Signatures too. For more details on this topic, see:
How do I change my signature or adopt a custom signature?
If the option to change your signature is not present, then you are most likely facing one of the scenarios mentioned below:
You do not have an active Docusign Account
Or, you are signing using:
- Docusign mobile apps
- In Person Signing Session
- Digital Signatures/Universal Signatures (CFR part 11, etc.)
- Sign and Return
- Sender has locked recipients names
Under these circumstances, the best course of action would be to contact the sender so they can recreate the envelope, and use the right recipient name if needed.
Feel free to let us know if you need further assistance with this.
Best regards,
Alejandro R. | Docusign Community Moderator
- Community Moderator
Hi
I hope you are doing well.
I would like to confirm if the suggested solution answers your question?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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