Skip to main content
arrow-left Back to Docusign.com
N
Newcomer
NeginNewcomer
Newcomer
May 30, 2024
Solved

Signing problem

  • May 30, 2024
  • 2 replies
  • 93 views

My signature in my docusign profile is correct but when I want to sign a document it’s one of the preferences of the DocuSign which is not correct. The option of left click and choose change also is not working for me. What can I do?

Best answer by Alejandro.Ramos

Hi @Negin,

 

Thank you for reaching out to the Docusign Community.  

If the envelope in question is related to your active Docusign user, you can change your signature after it was applied by left-clicking it and selecting "Change".You may also update your adopted signatures in Manage Profile>Signatures too. For more details on this topic, see:

How do I change my signature or adopt a custom signature? 
If the option to change your signature is not present, then you are most likely facing one of the scenarios mentioned below:
You do not have an active Docusign Account

Or, you are signing using:

  • Docusign mobile apps
  • In Person Signing Session
  • Digital Signatures/Universal Signatures (CFR part 11, etc.)
  • Sign and Return
  • Sender has locked recipients names

Under these circumstances, the best course of action would be to contact the sender so they can recreate the envelope, and use the right recipient name if needed.

Feel free to let us know if you need further assistance with this. 
 
Best regards, 
Alejandro R. | Docusign Community Moderator  

2 replies

A
Docusign Employee
Alejandro.RamosDocusign EmployeeAnswer
Docusign Employee
September 30, 2024

Hi @Negin,

 

Thank you for reaching out to the Docusign Community.  

If the envelope in question is related to your active Docusign user, you can change your signature after it was applied by left-clicking it and selecting "Change".You may also update your adopted signatures in Manage Profile>Signatures too. For more details on this topic, see:

How do I change my signature or adopt a custom signature? 
If the option to change your signature is not present, then you are most likely facing one of the scenarios mentioned below:
You do not have an active Docusign Account

Or, you are signing using:

  • Docusign mobile apps
  • In Person Signing Session
  • Digital Signatures/Universal Signatures (CFR part 11, etc.)
  • Sign and Return
  • Sender has locked recipients names

Under these circumstances, the best course of action would be to contact the sender so they can recreate the envelope, and use the right recipient name if needed.

Feel free to let us know if you need further assistance with this. 
 
Best regards, 
Alejandro R. | Docusign Community Moderator  

A
Docusign Employee
Alejandro.RamosDocusign Employee
Docusign Employee
October 15, 2024

​Hi @Negin,

 

I hope you are doing well.

I would like to confirm if the suggested solution answers your question?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

 

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

Code of ConductAccessibility statement

Docusign Community

Code of Conduct