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Newcomer
hfingerNewcomer
Newcomer
February 23, 2024
Solved

Signature Tab not visible in My Profile

  • February 23, 2024
  • 4 replies
  • 446 views

I am an administrator, however, someone I work with is a “Sender.” This person changed her name recently and needs to changer her signature, however, when she goes into her profile, the menu on the left side of the screen is not visible. This menu is where the Signature Tab is located. Do you know why she can’t see the menu? 

Best answer by Alejandro.Ramos

Hi @hfinger,

 

Thank you for following up.

 

Have you confirmed if this user has permission to sign documents in Settings>Users and Groups>Permission Profiles?

 

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

 

Best regards,

 

Alejandro R. | DocuSign Community Moderator  

 

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

4 replies

Docusign Employee
Alejandro.RamosDocusign Employee
Docusign Employee
February 26, 2024

Hi @hfinger,

 

Welcome to the DocuSign Community!

 

We are glad to have you here and can't wait to help share as much knowledge as possible.

 

I am sorry to hear that your user can’t find their saved signatures, but I will help locate the root cause f the issue.

 

Based on your description of the situation, I believe your user is looking at the “My Preferences” and not the “Manage Profile” section of the user settings.

 

You may refer them to the guide below for detailed steps on how to update their signature:

 

Change Your Signature

 

Feel free to let us know if you need further assistance with this. 

 

Thank you for using DocuSign, we hope you have a wonderful rest of your day! 

 

Best regards,

 

Alejandro R. | DocuSign Community Moderator  

 

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

 

Newcomer
hfingerNewcomerAuthor
Newcomer
February 26, 2024

Thank you for your reply. The user was looking in their profile and took this picture showing the lack of menu on the left side of the screen. 

 

Docusign Employee
Alejandro.RamosDocusign EmployeeAnswer
Docusign Employee
February 27, 2024

Hi @hfinger,

 

Thank you for following up.

 

Have you confirmed if this user has permission to sign documents in Settings>Users and Groups>Permission Profiles?

 

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

 

Best regards,

 

Alejandro R. | DocuSign Community Moderator  

 

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Docusign Employee
Alejandro.RamosDocusign Employee
Docusign Employee
March 13, 2024

Hi @hfinger,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | DocuSign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

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