Hi @hfinger,

Welcome to the DocuSign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear that your user can’t find their saved signatures, but I will help locate the root cause f the issue.

Based on your description of the situation, I believe your user is looking at the “My Preferences” and not the “Manage Profile” section of the user settings.

You may refer them to the guide below for detailed steps on how to update their signature:

Change Your Signature

Feel free to let us know if you need further assistance with this. 

Thank you for using DocuSign, we hope you have a wonderful rest of your day! 

Best regards,

Alejandro R. | DocuSign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Thank you for your reply. The user was looking in their profile and took this picture showing the lack of menu on the left side of the screen. 

Hi @hfinger,

Thank you for following up.

Have you confirmed if this user has permission to sign documents in Settings>Users and Groups>Permission Profiles?

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards,

Alejandro R. | DocuSign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Hi @hfinger,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | DocuSign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!