Sign will not open

Forum|Forum|2 years ago
August 14, 2024
2 replies
118 views

I sent a document and received it back fine but am unable to open it to sign it myself as required. It keeps coming up “Unable to start signing process”?

eSignature

Best answer by nathaly.monge

Hello @Debbie W ,

Welcome to the Docusign Community and thank you for posting your concerns!

Does this happen if you open the document in both the email and the Docusign app?

Do you get the same error when using the Alternative Signing Method?: Alternative Signing Method

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

N

nathaly.monge

Answer

Docusign Employee

Hello @Debbie W ,

Welcome to the Docusign Community and thank you for posting your concerns!

Does this happen if you open the document in both the email and the Docusign app?

Do you get the same error when using the Alternative Signing Method?: Alternative Signing Method

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

N

nathaly.monge

Docusign Employee

Hello @Debbie W ,

Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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