Sign In Issues

Question

I just activated my account, I tried to add an admin.  When she got the welcome email, she enters her email and says she does not have an account.  Anyone have this issue?

Alejandro.Ramos · Accepted Answer

Hi @bkowarsky,Welcome to the DocuSign Community!We are glad to have you here and can't wait to help share as much knowledge as possible.I am sorry to hear that your user hasn’t been able to activate their membership, but I will help correct the issue as soon as possible.To start troubleshooting, please confirm that the user’s statusstill shows as “Pending” in Settings>Users.If it is still listed, re-send the user activation link in Actions>Resend Invitation.You can find detailed steps on this process, here:Resend Activation Emails to Pending New UsersFeel free to let us know if you need further assistance with this.Thank you for using DocuSign, we hope you have a wonderful rest of your day!Best regards,Alejandro R. | DocuSign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

Alejandro.Ramos · Answer

Hi @bkowarsky,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to findOtherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | DocuSign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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