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Sign Documents with Signer-held Digital Certificates upload issue

Forum|Forum|2 years ago
February 2, 2024
5 replies
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A user is following this procedure to sign a document Sign Documents with Signer-held Digital Certificates (docusign.com) but during step 3 (uploading document) its fails. How can i troubleshoot this?

eSignature

Best answer by nathaly.monge

Hello @MaggietheCat ,

Welcome to the Docusign Community and thank you for posting your concerns!

I’m sorry to hear that the system is not allowing you to drag and drop your document.

What browser are you using? Please note that Safari is no longer supported.

If you are not using Safari, can you confirm all extensions are installed correctly in the needed browsers?

Mozilla Firefox: Install the DocuSign Browser Extension and PKI Application on Mozilla Firefox
Microsoft Edge: Install the Docusign Browser Extension and PKI Application on Microsoft Edge
Google Chrome: Install the Docusign Browser Extension and PKI Application on Google Chrome

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

N

nathaly.monge

Docusign Employee

Hello @jky ,

Thank you for reaching out here in the DocuSign Community.

I’m sorry to hear that it is failing, I understand the recipient is using Signer-Held to sign.

Are they getting an error? And of so, can you provide the exact error?

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

N

nathaly.monge

Docusign Employee

Hello @jky ,

Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

M

MaggietheCat

Newcomer

Hi - I am having the same issue. There is no error. Just when I click the “Upload File” button nothing happens. I cannot drag the file into the document. I’ve tried different browsers and computers with no luck. Please help

M

MaggietheCat

Newcomer

Hi. There is no error message. When I select “attach file” the pop up button the says “upload file” doesn’t work when I try to select it.

N

nathaly.monge

Answer

Docusign Employee

Hello @MaggietheCat ,

Welcome to the Docusign Community and thank you for posting your concerns!

I’m sorry to hear that the system is not allowing you to drag and drop your document.

What browser are you using? Please note that Safari is no longer supported.

If you are not using Safari, can you confirm all extensions are installed correctly in the needed browsers?

Mozilla Firefox: Install the DocuSign Browser Extension and PKI Application on Mozilla Firefox
Microsoft Edge: Install the Docusign Browser Extension and PKI Application on Microsoft Edge
Google Chrome: Install the Docusign Browser Extension and PKI Application on Google Chrome

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.