My DocuSign updated and the button to "send by email" is not there anymore. I can still sign documents, but it is saved in the DocuSign account, then I have to download it and attach to a new email which is time consuming. I don't see a pop-up blocker on. How do I add back the "send by email" button?
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
I’m sorry to hear that the update made unwanted changes to your account, I understand you are missing the option ”send by email".
To better understand your issue and to provide a resolution, can you provide further information? Where did you previously see this option?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Button reappeared and then disappeared again. When I receive a attachment to be signed I click on the DocuSign addon to sign. After I sign there are usually three selections I can choose: Send another, send by email or download envelope.
The send by email button is missing. I would greatly appreciate any advice. Nobody seems to know why this keeps occurring.
Hello
Thank you for reaching back.
After some research I have found that, unfortunately, the “send by email” button has been disabled due to issues with it's functionality. The product team is actively working on a fix for it. I recommend you keep an eye out on our Release Notes for any change: Release Notes
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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