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Hello,

 

I'm a consultant for Salesforce organization. In this organization, their previous consultant, who no longer works for the organization, installed and set up the users in DocuSign. As a System Administrator, I'm attempting to get into DocuSign Setup to add users, but I'm unable to get into it because of an authorization issue. 

I assigned the DocuSign Administrator permission set to my Salesforce User, but I'm still unable to get into DocuSign.  

 

I also see that I don't have a DocuSign username and I don't have the 'Can Manage DocuSign Account' check. There is no way to get into contact with the previous System Admin for their organization, and their User is the one set up to have full access into Docusign. Is there any alternative ways to help me get full access into DocuSign?  There's time sensitive adjustments that needs to be made for the Salesforce organization, but we're all blocked from making any changes.

 

 

Thank you for your time,

Sheereen

Hi @Sheereen - Cloud for Good,

 

Welcome to the DocuSign Community!

 

We are glad to have you here and can't wait to help share as much knowledge as possible.

 

I am sorry to hear that you haven’t been able to access your DocuSign App Launcher’s Settings page, but I will help get to the bottom of the issue.

 

The reason behind this error seems to be that you have not been added to the users list in DocuSign Apps Launcher, this should have been done by the previous administrator.

 

Are you able to log in as the previous admin’s user in Salesforce?

 

Feel free to let us know if you need further assistance with this. 

 

Thank you for using DocuSign, we hope you have a wonderful rest of your day! 

 

Best regards,

 

Alejandro R. | DocuSign Community Moderator  

 

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

 

Hi @Sheereen - Cloud for Good,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | DocuSign Community Moderator   

   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

 

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