Hello @kimkim,

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

I apologize for any inconvenience that this might cause you, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that you have issues with the signature that appears on your envelope.

Would it be possible for you to provide the envelope ID? to review the information at the backend?

How do I find an Envelope ID as a recipient/signer?

As a recipient/signer, there are several ways to find the Envelope ID. If you have an active Docusign Account, you can find it by following the provided steps. If you only have access to an email notification, you can copy the link address or use the Access Documents security code. Alternatively, if you have downloaded the documents previously, you can locate the Envelope ID in the upper left-hand corner of each document. If none of these methods work, it is recommended to reach out to the sender of the envelope.

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi ,
This signature looks quite weird, it’s been altered. I would contact the sender of the envelope and ask them clarification and potentially send you a new envelope.

Hope this helps,
Sofian Saoudi | Founder @Solusign Consulting - Docusign Partner

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Hi @kimkim,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.