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Recipient unable to change her signature
I have sent out envelopes but the recipients are able to change their signatures. They need to add credentials but they can't do that. How do I make it so they can choose their own signature?
Community ExpertAnswer
Docusign Employee
June 7, 2023
Hello,
Thank you for reaching out here in the DocuSign Community.
We offer the option of changing your signature directly in your user profile as well as during a signing session.
You can find detailed steps on how to change your signature on both scenarios, here:
It is also important to note that there are a few cases in which you might not have the option to change your signature while signing, you can find them listed below:
You do not have an active DocuSign Account.
You are signing using:
- DocuSign Mobile Apps.
- In-Person Signing Session.
- Digital Signatures/Universal Signatures (CFR part 11, etc.).
- Sign and Return.
- Sender has locked the recipient’s names.
Let us know if you need further assistance with this.
Best regards,
Christopher | DocuSign Community Moderator
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