Received Account Error dialog upon logging into the DocuSign website.

Forum|Forum|2 years ago
May 2, 2024
2 replies
221 views

I just signed a DocuSign document and wanted to view/print/save a copy. The instructions said to log into my account. I logged in and was immediately presented with a dialog stating “Account Error, Sorry, there was a problem loading your account features. Please contact DocuSign Support for assistance.”. I see no easy way to do that, so I am asking for help from the community.

Thanks,

Scott

Best answer by JohnSantos

@sutherlandws - There was a DocuSign outage yesterday. Are you able to login from another browser? Do you have a DocuSign account?

JohnSantos

Answer

Guru

@sutherlandws - There was a DocuSign outage yesterday. Are you able to login from another browser? Do you have a DocuSign account?

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

N

nathaly.monge

Docusign Employee

Hello @sutherlandws ,

Are you able to provide the information that was previously requested? If so, please do so in a reply to this question so that we can further assist you with your issue.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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