Received Account Error dialog upon logging into the DocuSign website.

Question

I just signed a DocuSign document and wanted to view/print/save a copy. The instructions said to log into my account. I logged in and was immediately presented with a dialog stating “Account Error, Sorry, there was a problem loading your account features. Please contact DocuSign Support for assistance.”. I see no easy way to do that, so I am asking for help from the community.

Thanks,

Scott

JohnSantos · Accepted Answer

@sutherlandws- There was a DocuSign outage yesterday.  Are you able to login from another browser? Do you have a DocuSign account?

nathaly.monge · Answer

Hello @sutherlandws,Are you able to provide the information that waspreviously requested? If so, please do so in a reply to this question so that we canfurther assist you with your issue.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

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