Skip to main content
arrow-left Back to Docusign.com
Solved

Received Account Error dialog upon logging into the DocuSign website.

  • May 2, 2024
  • 2 replies
  • 150 views
sutherlandws
Newcomer
Forum|alt.badge.img+1

I just signed a DocuSign document and wanted to view/print/save a copy.  The instructions said to log into my account.  I logged in and was immediately presented with a dialog stating “Account Error, Sorry, there was a problem loading your account features. Please contact DocuSign Support for assistance.”.  I see no easy way to do that, so I am asking for help from the community.

 

Thanks,

 

Scott

Best answer by JohnSantos

@sutherlandws - There was a DocuSign outage yesterday.    Are you able to login from another browser?   Do you have a DocuSign account?

Scott Sutherland

    2 replies

    JohnSantos
    Guru
    Forum|alt.badge.img+19
    • JohnSantosGuru
    • Guru
    • Answer
    • May 2, 2024

    @sutherlandws - There was a DocuSign outage yesterday.    Are you able to login from another browser?   Do you have a DocuSign account?

    Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
    N
    Community Moderator
    Forum|alt.badge.img+17
    • nathaly.mongeCommunity Moderator
    • Community Moderator
    • May 17, 2024

    Hello @sutherlandws ,


    Are you able to provide the information that was previously requested? If so, please do so in a reply to this question so that we can further assist you with your issue.


    Best regards,

    Nathaly | Docusign Community Moderator
    "Select as Best" below if you find the answer a valid solution to your issue!

    Code of ConductAccessibility statement

    Docusign Community

    Code of Conduct