Hi @cgboxer,
Welcome to the Docusign Community!
We are glad to have you here and can't wait to help share as much knowledge as possible.
I am sorry to hear that you haven’t been able to sign your envelope due to this error, but I will assist you in solving the issue. To start troubleshooting, try again using a different browser, device and network. It is important to try these options separately as they might lead us to the root cause of the problem.
Feel free to let us know if you need further assistance with this.
Thank you for using Docusign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
Yeah, I’m unable to open the link anymore for giving it another try using Chrome, as the document had a limited access time. But, I tried different browsers anyway, as I was trying to open this on a PC with firefox and chrome and Apple device with safari.
Sorry for being so rude, but I got the impression accessing and signing documents was the ultimate reason DocuSign existed in the first place, and not being able to use this simple feature makes the product or service entirely obsolete.
Especially, when there is basically no support interface accessible.
Hi @cgboxer,
Thank you for following up.
I am sorry to hear about your bad experience using our eSignature app, I will make sure to provide you with all the support needed to solve this issue. This error is usually caused by problems specific to the device, network, or browser being used. However, I based on your description of the issue the envelope appears to have been voided due to its expiration settings, and therefore you cannot test the other options. Under these circumstances, the sender will need to recreate the envelope, so you can gain access to the document.
Regarding our available support resources, our support team is available 24/7. You are always welcome to create a case and have a Support Expert look closely at your issue.
https://support.docusign.com/en/contactSupport
If you cannot open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support. If needed, you may call us at one of the phone numbers listed here:
Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible.
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
Hi @cgboxer,
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
