Skip to main content
arrow-left Back to Docusign.com
Solved

No "review documents" option

  • April 22, 2024
  • 4 replies
  • 365 views
J
Newcomer
Forum|alt.badge.img+2

I sent some clients a document to sign in which I had to sign as well. When I got the email to sign, there was no issues and I signed accordingly. As for my clients, there is no yellow “review documents” button to click to take them to DocuSign to sign their documents.

 

I facetimed the clients and they showed me and it is very odd. I resent the package numerous times and a couple times it flashed the “review documents” option, but it was only there for a fraction of a second. The entire blue banner where the review documents option should be is entirely blank. Can someone help?

Best answer by Justin Jiang

Hello!

 

I hope you are doing well. Did you check the branding settings? A brand image or layout could have been too big. Also, in gmail, make sure they trust you as sender, so they do not block the links and images.

 

If there are any questions, please do not hesitate to reach out.
 
Very Respectfully,
Justin Jiang

 

4 replies

J
Newcomer
Forum|alt.badge.img+2
  • jameskehlerNewcomer
  • Author
  • Newcomer
  • April 22, 2024

This is what my client sees

D
Hero
Forum|alt.badge.img+15

@jameskehler Possible that images or links were somehow removed or suppressed by the Gmail settings.  There is a set of instructions at the bottom that provides an alternate method of accessing the envelope.  I would suggest trying that or perhaps sending this envelope to a different email address.

Justin Jiang
Established Contributor
Forum|alt.badge.img+12
  • Justin JiangEstablished Contributor
  • Established Contributor
  • Answer
  • April 25, 2024

Hello!

 

I hope you are doing well. Did you check the branding settings? A brand image or layout could have been too big. Also, in gmail, make sure they trust you as sender, so they do not block the links and images.

 

If there are any questions, please do not hesitate to reach out.
 
Very Respectfully,
Justin Jiang

 

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.
C
Community Moderator
Forum|alt.badge.img+15

Hi @jameskehler,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Code of ConductAccessibility statement

Docusign Community

Code of Conduct