This is what my client sees

@jameskehler Possible that images or links were somehow removed or suppressed by the Gmail settings.  There is a set of instructions at the bottom that provides an alternate method of accessing the envelope.  I would suggest trying that or perhaps sending this envelope to a different email address.

Hello!

I hope you are doing well. Did you check the branding settings? A brand image or layout could have been too big. Also, in gmail, make sure they trust you as sender, so they do not block the links and images.

If there are any questions, please do not hesitate to reach out.
 
Very Respectfully,
Justin Jiang

Hi @jameskehler,

I hope you are doing well.

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Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.