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I sent some clients a document to sign in which I had to sign as well. When I got the email to sign, there was no issues and I signed accordingly. As for my clients, there is no yellow “review documents” button to click to take them to DocuSign to sign their documents.

 

I facetimed the clients and they showed me and it is very odd. I resent the package numerous times and a couple times it flashed the “review documents” option, but it was only there for a fraction of a second. The entire blue banner where the review documents option should be is entirely blank. Can someone help?

This is what my client sees

@jameskehler Possible that images or links were somehow removed or suppressed by the Gmail settings.  There is a set of instructions at the bottom that provides an alternate method of accessing the envelope.  I would suggest trying that or perhaps sending this envelope to a different email address.

Hello!

 

I hope you are doing well. Did you check the branding settings? A brand image or layout could have been too big. Also, in gmail, make sure they trust you as sender, so they do not block the links and images.

 

If there are any questions, please do not hesitate to reach out.
 
Very Respectfully,
Justin Jiang

 

Hi @jameskehler,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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