Hello, @marvinandgloriasmith 

Welcome to the DocuSign Community!

We appreciate your question here!

Let me understand the scenario: 

• Have you used it before in your account? Or it’s the first time?
• Do you know what’s your current DocuSign account plan?

If you had access before to the Attachment field, but now it’s now showing up anymore, there are at least two possible reasons for that:

1. Your Administrator has unselected the Attachment Field option in the Settings page.
2. Your account plan has been changed.

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

I hope that helps!

Alexandre

@marvinandgloriasmith

Please check in the DocuSign eSignature Settings, if the checkbox for “Enable signer attachment field” is ticked or the field will not be available when you create an envelope.

Hello @marvinandgloriasmith ,

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Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!