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No Attachment Field

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Hi, why is the attachment field not appearing in my standard field in DocuSign?

eSignature

Michael.RaveAnswer

Docusign Employee

@marvinandgloriasmith

Please check in the DocuSign eSignature Settings, if the checkbox for “Enable signer attachment field” is ticked or the field will not be available when you create an envelope.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

Alexandre.Augusto

Docusign Employee

Hello, @marvinandgloriasmith

Welcome to the DocuSign Community!

We appreciate your question here!

Let me understand the scenario:

Have you used it before in your account? Or it’s the first time?
Do you know what’s your current DocuSign account plan?

If you had access before to the Attachment field, but now it’s now showing up anymore, there are at least two possible reasons for that:

Your Administrator has unselected the Attachment Field option in the Settings page.
Your account plan has been changed.

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

I hope that helps!

Alexandre

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Michael.Rave

Answer

Docusign Employee

@marvinandgloriasmith

Please check in the DocuSign eSignature Settings, if the checkbox for “Enable signer attachment field” is ticked or the field will not be available when you create an envelope.

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"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

N

nathaly.monge

Docusign Employee

Hello @marvinandgloriasmith ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.