Has anyone had a recipient get a notification that says they no longer have access because the sender corrected one or more of the documents? I was the sender and I downloaded the completed forms but never edited or even touched the actual information in those documents. The recipient received a message saying:
“SENDER] has corrected individual document A, B, C, and/or D. As a result, you no longer have access.”
Thoughts?
Thanks!
Hello
Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.
I apologize for any inconvenience that this might cause you, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand you have an envelope that cannot be accessed due to being correct by the sender, however, you are the sender and you did not make any corrections to the envelope.
To better assist you can you provide the envelope ID for this envelope?
There are several ways to locate a Docusign envelope ID. You can find it near the top of your document, in the Envelope History, by selecting the EnvelopeID link in the Manage tab, or the URL when viewing the document details. Additionally, you can add the Envelope ID as a column in the EnvelopeReport. If you are a recipient/signer, you can also find the Envelope ID. Locate a Docusign envelope ID
Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.
Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Hi
I hope you are doing well.
I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Hi, i have also encountered the same issue. Could you please advise?
Hello
Thank you for reaching out to the Docusign Community.
Have you tried the Alternative Signing Method?
Is this the only envelope that is having this issue?
Have you contacted the sender of the envelope?
Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.
Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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