New Signature not applying to the document

Question

Hi,I am trying to sign a document and only my first name is appearing instead of the my full signature. I am also not receiving the option to add a custom signature when I am at the signing portion of the document. I would greatly appreciate the help.

Alexandre.Augusto · Accepted Answer

Hello, @SAG3Welcome to the DocuSign Community!Question: Are you the sender of the envelope? Or someone sent to you the envelope? Do you have a DocuSign account?I asked because if you are not the sender so you can ask them to double-check if they use the corrects fields and if they are making available or not the option to select a signature style.Let me know.Alexandre

Alejandro.Ramos · Answer

Hi @SAG3,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to findOtherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | DocuSign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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