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My signature won't show up - "DocuSign" shows up instead

  • March 12, 2024
  • 4 replies
  • 346 views
T
Newcomer
Forum|alt.badge.img+1

I have been sent a document to sign. When I get to the signature portion the words “DocuSign “ show up in place of my actual signature.  How can I change this?  I have tried logging in to my account but my signature is correct there.  To clarify I have been sent a form from a past employee to fill out and sign for her student loan, so it is coming through my work email. 

Best answer by Christopher.Alpizar

Hello @tfasel, 

 

Thank you for reaching out here in the DocuSign Community.

 

I apologize for the inconvenience, I know the importance of having the correct signature displayed as needed. I understand you are looking to change your signature.

 

We offer the option of changing your signature either directly in your user profile or during a signing session. 

 

You can find detailed steps on how to change your signature in both scenarios, here: How do I change my signature or adopt a custom signature?

 

However, it’s also important to note that there are a few times the option to change your signature won’t be available. Those exceptions are listed below: 

 

You will not be able to change a signature if you are: 

 

  • Using DocuSign Mobile Apps 
  • In-Person Signing Session 
  • Using Digital Signatures/Universal Signatures (CFR part 11, etc.) 
  • Using Sign and Return 
  • The sender has locked the recipient’s names 
  • Do not have an active DocuSign Account 

 

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance with this.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

4 replies

C
Community Moderator
Forum|alt.badge.img+15

Hello @tfasel, 

 

Thank you for reaching out here in the DocuSign Community.

 

I apologize for the inconvenience, I know the importance of having the correct signature displayed as needed. I understand you are looking to change your signature.

 

We offer the option of changing your signature either directly in your user profile or during a signing session. 

 

You can find detailed steps on how to change your signature in both scenarios, here: How do I change my signature or adopt a custom signature?

 

However, it’s also important to note that there are a few times the option to change your signature won’t be available. Those exceptions are listed below: 

 

You will not be able to change a signature if you are: 

 

  • Using DocuSign Mobile Apps 
  • In-Person Signing Session 
  • Using Digital Signatures/Universal Signatures (CFR part 11, etc.) 
  • Using Sign and Return 
  • The sender has locked the recipient’s names 
  • Do not have an active DocuSign Account 

 

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance with this.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C
Community Moderator
Forum|alt.badge.img+15

Hi @tfasel,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

J
Newcomer
Forum|alt.badge.img+1
  • JohnWardNewcomer
  • Newcomer
  • June 12, 2024

The fix was not helpful. In my account, the signature is correct. When I sign a document, it signs as “Docusign.”

C
Community Moderator
Forum|alt.badge.img+15

Hi @JohnWard,

 

I hope you are doing well.

 

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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