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  • My signature that it should use, it does not when someone sends me a document to sign. It changes is completely to a signature that was used when I first opened my account. It literally shows the correct one as my signature but uses another
My signature that it should use, it does not when someone sends me a document to sign. It changes is completely to a signature that was used when I first opened my account. It literally shows the correct one as my signature but uses another

Hi,

Thank you for reaching out here in the DocuSign Community.  

I am sorry to hear that your signature is not being applied as expected, but I will gladly help you correct the issue as soon as possible.

If the envelope in question is related to your active DocuSign user, you will be able to change your signature after it was applied by left-clicking it and selecting "Change".

Also, you are able to update your adopted signatures in Manage Profile>Signatures.

For more details on this topic, see:

How do I change my signature or adopt a custom signature?

Feel free to let us know if you need further assistance with this. 

Thank you for using DocuSign, we hope you have a wonderful rest of your day! 

Best regards, 

Alejandro R. | DocuSign Community Moderator 

"Select as Best" below if you find the answer a valid solution to your issue! 

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