Hello, 

Thank you for reaching out here in the DocuSign Community. 

We offer the option of changing their signature either directly in their user profile or during a signing session. 

They can find detailed steps on how to change their signature in both scenarios, here: https://support.docusign.com/en/articles/How-do-I-change-my-signature-or-adopt-a custom-signature-NDSE 

However, it’s also important to note that there are a few times the option to change their signature won’t be available. Those exceptions are listed below: 

You will not be able to change a signature if you are…: 

• Using DocuSign Mobile Apps 
• In-Person Signing Session 
• Using Digital Signatures/Universal Signatures (CFR part 11, etc.) 
• Using Sign and Return 
• Sender has locked recipient’s names 
• Do not have an active DocuSign Account 

You can create a Customer Support case by clicking the link below. A Support Expert will be able to review your setup and offer suggestions. 

https://support.docusign.com/en/contactSupport

If you’re not able to open a Customer Support case via the above link, scroll down further on the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.

Please click "Select as Best" below if you found the answer to be a valid solution to your issue!

Best regards,

Nathaly | DocuSign Community Moderator