Hi there, we have a business account with DocuSign with Premier Support.
We currently all log in to one account using one email address and password. Then the notifications go to one general inbox.
Are we able to have separate email addresses & logins for our docusign account instead, so the emails are sent directly to each user?
Yes, you should set up individual user accounts and not just a joint business account as DocuSign user that is used by multiple people. Doing this also avoids in-transparency as you cannot tell who of the users has performed a certain action in DocuSign eSignatures due to the shared access.
You are able to set up shared access between the user accounts as needed as part of the functionality.
Thank you very much.
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