Multiple DocuSign Logins

Forum|Forum|2 years ago
March 12, 2024
3 replies
1024 views

Hi there, we have a business account with DocuSign with Premier Support.

We currently all log in to one account using one email address and password. Then the notifications go to one general inbox.

Are we able to have separate email addresses & logins for our docusign account instead, so the emails are sent directly to each user?

eSignature

Best answer by Michael.Rave

@Sarahv

Yes, you should set up individual user accounts and not just a joint business account as DocuSign user that is used by multiple people. Doing this also avoids in-transparency as you cannot tell who of the users has performed a certain action in DocuSign eSignatures due to the shared access.

You are able to set up shared access between the user accounts as needed as part of the functionality.

Michael.Rave

Answer

Docusign Employee

@Sarahv

Yes, you should set up individual user accounts and not just a joint business account as DocuSign user that is used by multiple people. Doing this also avoids in-transparency as you cannot tell who of the users has performed a certain action in DocuSign eSignatures due to the shared access.

You are able to set up shared access between the user accounts as needed as part of the functionality.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

S

Sarahv

Author

Newcomer

Thank you very much.

C

Christopher.Alpizar

Docusign Employee

Hi @Sarahv,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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