Hi @cats9897,

Thank you for reaching out to the Docusign Community.  

The option to “Switch Accounts” is only present when all the existing users share the same set of credentials and are hosted within the same Docusign server. If your documents are in fact owned by an active Docusign user but you can’t access it, then Docusign Support can generate an account specific link to assist in regaining access to the account in question. You can create a new support case by filing out the form provided below:

https://support.docusign.com/en/contactSupport 

If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form. 

Another possible scenario is that the missing documents were not related to an active user at the moment of their creation. This would cause the documents to be inaccessible through the eSignature website, leaving the email notification as the only access method available. 

Feel free to let us know if you need further assistance with this. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

​Hi @cats9897,

I hope you are doing well.

I would like to confirm if the suggested solution answers your question?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!