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Marks on PDF for Signing

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I have uploaded a pdf for signing and when I go to add signatures it has marks all the way through it - like this. Why and how do i fix it?

eSignature

Michael.RaveAnswer

Docusign Employee

@Maxa

Those marks must have been on the document before uploading it to Docusign eSignature, as Docusign is not able to add marks like that to the document. Please check the PDF before the upload to verify this.

If you generated the document, try to regenerate it again without the marks or scan a clean copy before uploading it to Docusign eSignature for signing.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

Michael.Rave

Answer

Docusign Employee

@Maxa

Those marks must have been on the document before uploading it to Docusign eSignature, as Docusign is not able to add marks like that to the document. Please check the PDF before the upload to verify this.

If you generated the document, try to regenerate it again without the marks or scan a clean copy before uploading it to Docusign eSignature for signing.

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"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

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Christopher.Alpizar

Docusign Employee

Hi @Maxa,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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M

Maxa

Author

Newcomer

This is still happening

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Jenny.Martin

Community Moderator

Hello @Maxa ,

I hope you’re doing well, and thank you for getting back, We’re sorry to hear that you are still experiencing the same issue.

To confirm, were you able to review the PDF before uploading it to Docusign? As mentioned by mrave, the marks you see must have been present on the document before it was uploaded. Docusign cannot add such marks to a file.

If you created the document yourself. Try generating it again by scanning a clean copy, then review the document to make sure there are no marks before you upload it to Docusign.

Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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J

Jenny.Martin

Community Moderator

Hello @Maxa,

I hope you’re doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.