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Good morning,

I have an employee that finished all docs; signed and initialed.

It says “completed” but when I go to view the docs, they aren’t signed or initialed.

Can you help resolve this?

My best,

Sommer

Hi @sommer,

 

Thank you for reaching out to the Docusign Community.  

 

Since your envelope was not signed in full, you will need to create a copy of it and double-check the affected Field Properties, to ensure that these have been marked as required. You can find detailed steps on how to copy an envelope and manage your Field Properties, here: 

Copy Envelopes 

Edit Field Properties 

Another possible root cause (in the case that no signature field was visible in the document), is that the recipient adopted a dot or blank document as a signature. This can be corrected by setting up a minimum pixel requirement for signatures adopted during your signing sessions. This setting is available in Settings>Signing Settings>Signature Adoption Configuration. For more details on this topic, see: 

Why did I get a blank signature on this document? 

Note: Some advanced features and options are supported only in certain Docusign plans. Your account plan might not support some options discussed in this help topic. For more information about which options are available for your account, contact your account administrator. Or, visit our Plans and Pricing web page for more details on the features included with your plan. 

Compare eSignature plans & pricing 

Feel free to let us know if you need further assistance with this. Thank you for using Docusign, we hope you have a wonderful rest of your day!  

  

Best regards,  

Alejandro R. | Docusign Community Moderator  

  

"Select as Best" below if you find the answer a valid solution to your issue!  

 

 

​Hi @sommer,

 

I hope you are doing well.

I would like to confirm if you could solve your issue by utilizing the suggested solution?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

 

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

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