Keeping Mail format during upload

Marc,

Are you able to provide a screenshot of the content you’d like to preserve?

I recorded this video for additional context:

Sofian Saoudi | Founder @Solusign Consulting - Docusign Partner

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Hi Sofian, 

thanks for your quick reply. Unfortunately I cannot give you screenshot, because of Security reasons, but your 2nd guess was correct. I want to attach an email as a document, to the envelope, which should be signed and this mail is in html format and when I upload this to DS, the system convert this mail to a plain text document, which results in the formatting of the original mail is gone. So we directly upload the mail with msg file extension (outlook file type for emails). 

I understand. What format is the document in when you upload it? Have you tried saving as a PDF instead of uploading the .msg file?

It is in html format. No converting to a PDF was not tested, but this would be an option, but I would more likely use the msg file, as this is less effort for our userbase.

Hi @Marc Kolodziej,

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Best regards,

Christopher | Docusign Community Moderator

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