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I created a file and the preview showed the fields in the right place but when the person signed it and I tried to print it, everything moved from place and the signature is not clear. What can I do to know where the sigature will show in the final version of the file?

Hello @LauraGomez,

 

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

 

We are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that you want to know how to review the envelope before sending it to know how the field will behave during the signing session and completed envelopes.

 

When you mentioned that you previewed the envelope, are you referring to the Preview the envelope when you are creating the envelope?

 

For reference please see Preview and Send.

 

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.


Hi @LauraGomez,

 

I hope you are doing well.

 

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.


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