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Is there way to update the delay time for the secondary signator once the first signatory has signed the contract?

  • May 22, 2023
  • 6 replies
  • 96 views
C
Docusign Employee
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I have a contract where the first person has signed and I have a delay of one day for the second signatory to sign. I am now been told to have it sent earlier than then the scheduled time. Is there a function that can be applied to change this time?

Best answer by Community Expert

Hello Shivangi,

I apologize for the inconvenience, after fully reviewing the information once the recipient completes their part, the delay cannot be changed; Only pending hold periods can be removed when correcting the envelope (not in progress or completed holds), however, a request to change this behavior as been submitted, currently we do not have an ETA on this.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

6 replies

C
Docusign Employee
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Hello Shivangi,

Thank you for reaching out here in the DocuSign Community.

Are you referring to Add a delay between recipients?

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Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C
Docusign Employee
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Yes. I have already added a delay however I now need to edit that delay to an earlier time than initially opted for. Is this possible? If so, how may I go about editing this?

C
Docusign Employee
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Hello Shivangi,

Thank you for the information, If you enter in the envelope "Correction" mode are you able to see the options to edit the Delay?

More information at https://support.docusign.com/s/document-item?language=en_US&bundleId=oeq1643226594604&topicId=ztq1578456332318.html&_LANG=enus.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C
Docusign Employee
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No, unfortunately I do not see an option to edit the delay. Is there any other options to edit the delay?image

C
Docusign Employee
Forum|alt.badge.img

Hello Shivangi,

I apologize for the inconvenience, after fully reviewing the information once the recipient completes their part, the delay cannot be changed; Only pending hold periods can be removed when correcting the envelope (not in progress or completed holds), however, a request to change this behavior as been submitted, currently we do not have an ETA on this.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C
Docusign Employee
Forum|alt.badge.img

Thank you for your answer, Christopher. I appreciate the clarifications and confirming what I see. I think for now, let's let it be.

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