Is there a way to receive completed documents from the user in separate pdf documents?

Question

Is there a way to receive completed documents from the user in separate pdf documents? We currently have 5-7 pdf documents in one power form, and when we received completed documents, we would like to have all pdf documents separate rather than combined.

Community Expert · Accepted Answer

Hello,Thank you for reaching back and confirming.When the documents are less the 5 MB they are usually attached as separate PDFs, however, when they are bigger than 5 MB they are either combined or not attached at all, unfortunately, this is something that can not be changed: https://support.docusign.com/s/articles/Why-are-documents-not-attached-to-the-Completed-email-notificationIf you believe that you need further assistance, you can create a Customer Support case and a Tech Expert will be able to help. Please click the link below to open a Support case:https://support.docusign.com/en/contactSupportIf you’re not able to open a Customer Support case via the above link, you can scroll down the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.Please click "Select as Best" below if you found the answer to be a valid solution to your issue!Best regards,Nathaly | DocuSign Community Moderator

Community Member · Answer

Hello,Thank you for reaching out here in the DocuSign Community.Would you mean, to receive them in your account as separate PDFs or via email?If it is in your account, unfortunately, it is not, however, they could be downloaded as separate PDFs by selecting "Download as PDF": https://support.docusign.com/s/document-item?bundleId=fsk1642969066834&topicId=ksm1576610038688.html&_LANG=enusIf you believe that you need further assistance, you can create a Customer Support case and a Tech Expert will be able to help. Please click the link below to open a Support case: https://support.docusign.com/en/contactSupportIf you’re not able to open a Customer Support case via the above link, you can scroll down the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.Please click "Select as Best" below if you found the answer to be a valid solution to your issue!Best regards,Nathaly | DocuSign Community Moderator

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