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I am being assigned a new account and my completed documents won't be transferring with me. I will need to access them in the future potentially.

Hi,

Thank you for reaching out here in the DocuSign Community. 

I appreciate you sharing your experience. The only available option that would allow you to download envelopes in bulk is DocuSign Retrieve.

With DocuSign Retrieve you are able to bulk download envelopes along with their data.

However, this application is sold as a separate add-on to all of our existing plans, and is only available to enterprise level accounts at this moment.

You can find more details on how to work with DocuSign Retrieve, here:

How to Configure Retrieve Settings

If you are interested in getting more information on the features available with your plan, you can refer to the guide provided below:

Compare eSignature plans and pricing

Feel free to let us know if you need further assistance with this. 

Thank you for using DocuSign, we hope you have a wonderful rest of your day! 

Best regards, 

Alejandro R. | DocuSign Community Moderator 

"Select as Bestbelow if you find the answer a valid solution to your issue! 


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