Hi @Lorraine Church,

Thank you for reaching out to the Docusign Community.  

This behavior is usually related to formatting issues within the document that make it glitch once uploaded to Docusign eSignature. This issue can be resolved in most cases by flattening or printing the document to PDF, then recreating the envelope. 

You can find detailed steps on how to print your document to PDF, see: 

Print to PDF 

Feel free to let us know if you need further assistance with this. Thank you for using Docusign, we hope you have a wonderful rest of your day!  

Best regards,  

Alejandro R. | Docusign Community Moderator  

"Select as Best" below if you find the answer a valid solution to your issue!  
 

Thank you for your reply. Time was of the essence and our company signing program was not working. That’s why I reached out to DocuSign because I know it’s seamless most of the time. When DocuSign didn’t work, I had to go back to the company signing program and make it work. I don’t think I’ll be using DocuSign in the future, even though I prefer it. 

Hi @Lorraine Church,

Thank you for following up.

I am sorry to hear that you are leaving the platform, but feel free to come back at any time and we will happily help you reconfigure your account to better suit your needs.

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!