Hello @BeenTryingForAYear , 

Welcome to the Docusign Community and thank you for posting your concerns

We’re sorry to hear about the unfortunate events and that you want to cancel your account, but we can assist you through the process. As you are unable to access your account we recommend you contact support once more to have your account closed up.

If you created your account using Apple (apple store) or Android device (play store), please view the links below:

• iTunes: How to manage or cancel your DocuSign plan (iPad, iPhone)
• Google Play: How to manage or cancel your DocuSign plan (Android)

Let us know if you need further assistance with this.

Best regards, 

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

I did not expect a copy paste answer. Also, reading comprehension.
Now I get why your customer support hung up every time I tried to seek assistance.
Summary:

1. The account was created by my employer. It was not created, nor accessed, by any of the methods mentioned.
2. I need to erase the account and erase all data contained within, I do not trust it just being inactive, also the document sign reminders are obnoxious.
3. I DO have access to the account, how else would I have those error screenshots?
   
    

Hello @BeenTryingForAYear , 

Thank you for reaching back.

My apologies, I must have gotten confused with the first screen shot provided stating that you were unable to login.

Either way, as you state that you have access to the account, I recommend you use our purge feature that will remove all documents stored in the account and stored in the Docusign cloud (this is in case you are an admin on the account, if not, please contact them): Locate and Purge Envelopes for a Signer or Sender

Please note that once these documents are purged neither the sender nor the signer will be able to access them.

In regards to the actual account, these can not be deleted completely only closed up, in case this is a personal account you will lose access to it entirely as we can not reactivate an account, and if it is a corporate account, unless they (the admin) has access to your email address it can not be reactivated. The closing process can be done by an admin (either yourself or the admin of the corporate account): Cancel your subscription or close your Docusign account

Otherwise, a support agent can close your account with the permission of the owner of the account (whomever email is listed on the account).

Note: Some advanced features and options are supported only in certain DocuSign plans. Your account plan might not support some options discussed in this help topic. For more information about which options are available for your account, contact your account administrator. Or, visit our Plans and Pricing web page for more details on the features included with your plan.
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If you are on an account that does not support Document Retention (targeted purge is part of that feature) and you would not like to upgrade (which is understandable) there isn’t a way to remove the document and you will only be able to close the account.

I hope the above was of better help.

Let us know if you need further assistance with this.

Best regards, 

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Of course I need further assistance with this!!

I was told closing the account is not possible by YOUR support, after a lot of “sorry and apologies”.
My company cannot erase it either! They asked me to contact YOUR support.

Need I remind you, this to and fro has been going on for a YEAR!!!!

I am UNABLE to use the account at ALL and not comfortable to have my information frozen or inactive somewhere in limbo. What is this?! We are supposed as users to have a right to erase an account on request, until we don’t…?

No one can assist with this. Absurd.

Hello @BeenTryingForAYear , 

Thank you for reaching back.

I appreciate the patience. I sent you a private message via the community requesting some information to help you open a case with an agent of my trust who will assist in providing a timely solution for your issue. I look forward to your response.

Let us know if you need further assistance with this.

Best regards, 

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!