Hello,

Thank you for reaching out here in the DocuSign Community.

We apologize for the inconvenience, I understand you would need to locate the envelope one of your users sent out as the recipient is not getting the email notification.

The best option here would be for you, the admin, to share the sender's envelopes with yourself, and correct the email address if needed, I recommend using the Send Permission when sharing the user's access: https://support.docusign.com/s/document-item?language=en_US&bundleId=pik1583277475390&topicId=ddd1660785625415.html&_LANG=enus

Also, under certain circumstances, emails can be blocked by the recipient’s email domain configuration or can be marked as spam. You can find more details about these scenarios here:

https://support.docusign.com/s/articles/Why-aren-t-my-signers-receiving-DocuSign-Notification-emails

If your recipient has confirmed that none of the above scenarios apply, we recommend creating a Customer Support case so that a Tech Support Expert can take a closer look at the issue. Please provide the envelope ID number in the case notes. 

How to find your document’s envelope ID:  

https://support.docusign.com/en/articles/Where-do-I-find-my-envelope-ID 

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Thank you for responding. That is exactly what I ended up doing and was able to get the information that I needed.

Have a safe and a blessed evening!

Joy