Hello,

Thank you for reaching out here in the DocuSign Community.

We apologize for the inconvenience, I understand you are getting an error when attempting Save and Close.

Has this envelope been sent already and you are trying to correct it or are you trying to create a draft? Is it a template?

If it's a template, can you try to open your DocuSign account from an incognito window?: https://support.docusign.com/s/articles/Troubleshooting-cached-login-credentials-in-Google-Chrome

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

WHAT'S THE FIX?

Hello,

Thank you for reaching out here in the DocuSign Community.

Sometimes the template can get stuck in editing mode or if it's an envelope it can get stuck in correction mode. I recommend opening your account from an incognito window and attempting to do the process from there: https://support.docusign.com/s/articles/Troubleshooting-cached-login-credentials-in-Google-Chrome

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Hello. So, I am in that situation right now...where it states Envelope is not locked. I've already tagged all the signatures. Please advise. i don't want to have to start over.

Thanks.

Never mind. I just refreshed the DocuSign and it cleared it.