I have a custom signature but DocuSign is not using it when I use the signing workflow.

Have you checked your DocuSign Account to see what your default Signature is set as?? By default I mean the Signature that is the first Signature showing in the Signature list. So if I have more than one Signature setup I believe it takes the first one and uses that as a "default". So you could remove all Signatures then create them in an order making your drawn signature the first Signature,

To see your current Signatures, login to DocuSign, go to Profile Pic and then Preferences, then Signatures on the left.

I saw what occurred and that I did wrong. I did too quick a mouse click and didn't select the custom signature for the document that was sent to me. Based on what I read, once you've selected a signature for a particular document you can't change it. So I downloaded the original to PDF, uploaded it again and signed with the correct signature I wanted, outside of the workflow.

Thanks for you quick response.

If you have completed the process (Finish), you are correct that you cannot change the Signature. If you open a document and click the Signature button, I believe you can click the Signature tag again to Clear or Change Signature. I know it is typically limited to individuals with a DocuSign Account. Maybe something to check next time you sign, to see if you can clear or change prior to Finishing.

Strange but I'm not getting that option. I just get the sign and continue buttons. I have a full account.

Added a screenshot to make sure we are on the same page....I add my Signature ,then I click the Signature tag again to get the Change or Clear. You do not see that when you sign?

Let me look at that... one moment please.

Ok I saw that and tried to change it but I still did not get to select my custom signature that I had uploaded. Here's a screenshot showing how I do have it saved.

Sorry... didn't upload

I tried deleting and adopting a new signature and this is what I am presented with, none of which are my custom one: