How to stop pop-up tool tips

Question

I keep getting pop-ups suggesting tools to use, such as how to edit a PDF.  I don't mind seeing it once, but it constantly pops up while I'm trying to work.  Is there any way to stop this from happening?  Thank you!  MGB

Alejandro.Ramos · Accepted Answer

Hi MGB,Welcome to our DocuSign Community!We are glad to have you here and can't wait to help share as much knowledge as possible.The tutorials in an eSignature account are managed on the account’s back end, and will need to be disabled by DocuSign Support.We will gladly assist you through this process, to do so, pleasecreate a case (while logged in as an administrator) and have a Support Expert take a closer look at your setup.https://support.docusign.com/en/contactSupportIf you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.Feel free to let us know if you need further assistance with this.Thank you for using DocuSign, we hope you have a wonderful rest of your day!Best regards,Alejandro R. | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

Alejandro.Ramos · Answer

Hi @MGB,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to findOtherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | DocuSign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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