How to prevent the automatic loading of a previously created signature ?
Hi everyone,
When I sign documents, my previously created signature is automatically loaded and reused. However, I would prefer to recreate my signature each time for better customization and control.
Currently, the behavior I observe is as follows :
Do you know if there’s a setting or configuration in the tool to disable this feature?
Thank you for your help!
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@lvincent
Take a look at this information. Require Recipients to Upload a New Signature I believe this is what you are looking for. You might not have this available on your plan, but you can test it on your Demo environment.
Hello @JohnSantos !
Thank you for your response. I’d like to achieve this via the API rather than configuring it directly on the platform.
Could you clarify which parameter or property in the API allows forcing signers to recreate their signature for each document? Also, does this require specific account settings?
Thanks in advance for your help!
@lvincent
First, you will need to confirm that the feature is available on your account. This functionality requires enabling the signature adoption methods for the recipient.
The key is to enable draw or upload as options for the recipient, which is managed at the account level but can be configured per envelope or recipient.
The signatureAdoption object under the signers specifies that the signer can upload a new image for their signature or initials.
"type": "upload": This allows the recipient to upload an image for their signature or initials.
}, "signatureAdoption": { "type": "upload" }
Hello @lvincent ,
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