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How do you access the Document Visibility feature?

Hello, 

Thank you for reaching out here in the DocuSign Community. 

Document Visibility would need to be enabled by your account administrator (if they do not see the options, it is most likely disabled in the account, in which case you would need to contact Customer Support). For you to be able to select which document your recipients can view, your admin would need to set it as "Sender can set 'must sign to view unless Sender'" and save.

Once that is done, please view the following article on how to access document visibility on the actual envelope prior to sending: https://support.docusign.com/s/document-item?bundleId=gbo1643332197980&topicId=tmi1578456411160.html&_LANG=enus

If you believe that you need further assistance, you can create a Customer Support case and a Tech Expert will be able to help. Please click the link below to open a Support case: https://support.docusign.com/en/contactSupport 

If you’re not able to open a Customer Support case via the above link, you can scroll down the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.

Please click "Select as Best" below if you found the answer to be a valid solution to your issue!

Best regards, 

Nathaly | DocuSign Community Moderator


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