The DocuSign Frame can be turned off in the "Signing Settings" of the Admin Console which needs to be done by a DocuSign Admin. Here is a DocuSign article that provides the settings, look under the section called Signature Options.

https://support.docusign.com/en/guides/ndse-admin-guide-signing-settings

Where is Signature Options? The article says to go to DocuSign eSignature Admin but where is that? We have neither of those. I have unchecked this box so easily over the years before why is this so hard to do?

To make this change you need to be a DocuSign Admin. If after you login to DocuSign you do not see the "Settings" tab, this likely indicates you are not a DocuSign Admin. If you do see Settings click on it and then Signing Settings, then locate the Signature section. Otherwise if you do not see Settings you need to contact a DocuSign Admin to make this change.