Newcomer

Solved

how do I address this error "Signers that are required to meet 21 CFR part 11 compliance must have at least one required, non-conditional Signature or Initials field."

Forum|Forum|2 years ago
April 9, 2024
5 replies
1247 views

I am trying to finish “correcting” a document and I want to send it but this error message pops up "Signers that are required to meet 21 CFR part 11 compliance must have at least one required, non-conditional Signature or Initials field."

eSignature

Best answer by Vinicius.Rodrigues

Hi @Liza !

It’s look like your account has the module Part 11 enabled, and the sender is requiring to recipients to meet the 21 CFR requirements. One of this requirements is to must have a Signature or Initial tab for this recipient. To fix it, check if all recipients with the task “Needs to Sign” have at least a field to sign.

Vinicius.Rodrigues

Answer

Docusign Employee

Hi @Liza !

It’s look like your account has the module Part 11 enabled, and the sender is requiring to recipients to meet the 21 CFR requirements. One of this requirements is to must have a Signature or Initial tab for this recipient. To fix it, check if all recipients with the task “Needs to Sign” have at least a field to sign.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

A

Alejandro.Ramos

Docusign Employee

Hi @Liza,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

T

Thilo Gaugler

New Voice

Hello,

we have the same issue and are not too familiar with generating templates.

Is it possible to receive a sample template with a signature tag on the document that we could use as a test case?

Greetings,

Thilo Gaugler

P

Pierre365

New Voice

I had this error two times, even considering all signatures for all listed recipients.

The only thing I did was adding another recipient, as I got this message when signing alone.

Having added two recipients with two signature fields, I got this message again.

Then I started from scratch, I added both recipients from the beginning, and it worked.

I have a pretty doubt that this could be a bug...

A

Alejandro.Ramos

Docusign Employee

Hi @Pierre365,

Thank you for following up.

Based on your description of the issue, this behavior could have been caused by a momentary glitch. When facing this scenario, you might benefit from re-trying through a different network, device, and browser.

Depending on the results you get from each option, we could pinpoint a possible root cause.

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.