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  • How can my client change how his signature appears? When he signs it's showing up with his wife's name. I checked his contact info and it is correct on my end. By the way hate not having direct contact for support! this is an urgetn matter
How can my client change how his signature appears? When he signs it's showing up with his wife's name. I checked his contact info and it is correct on my end.
By the way hate not having direct contact for support! this is an urgetn matter

Hello, 

Thank you for reaching out here in the DocuSign Community. 

We offer the option of changing your signature either directly in your user profile or during a signing session. 

You can find detailed steps on how to change your signature in both scenarios, here: https://support.docusign.com/s/document-item?bundleId=yca1573855023892&topicId=mrs1573855013078.html&_LANG=enus 

However, it’s also important to note that there are a few times the option to change your signature won’t be available. Those exceptions are listed below: 

You will not be able to change a signature if you are…: 

  • Using DocuSign Mobile Apps 
  • In-Person Signing Session 
  • Using Digital Signatures/Universal Signatures (CFR part 11, etc.) 
  • Using Sign and Return 
  • Sender has locked recipient’s names 
  • Do not have an active DocuSign Account 

Also, if your client has a DocuSign account linked to the email address that is being used to send the envelope, and if the account is under the name of the wife it can also be why the signature only shows with the wife's name, in that case, I would recommend them to log in to their DocuSign Account and add a signature with the husband's name and try sending the envelope again.

 

You can create a Customer Support case by clicking the link below. A Support Expert will be able to review your setup and offer suggestions. 

https://support.docusign.com/en/contactSupport

 

If you’re not able to open a Customer Support case via the above link, scroll down further on the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.

Best Regards, 

Nathaly | DocuSign Community Moderator

So If my loan officer is sending me documents to sign, and the initials are not the initials I use, I am unable to change them to the correct initials??

Hello, 

Thank you for reaching out here in the DocuSign Community. 

We offer the option of changing your signature either directly in your user profile or during a signing session. 

Yes, you should be able to change them depending on how the Sender set up the document and the name they used to send the document, the below list shows the only reasons why a recipient would not be able to change their signature and initials: https://support.docusign.com/en/articles/How-do-I-change-my-signature-or-adopt-a custom-signature-NDSE 

You will not be able to change a signature if you are…: 

  • Using DocuSign Mobile Apps 
  • In-Person Signing Session 
  • Using Digital Signatures/Universal Signatures (CFR part 11, etc.) 
  • Using Sign and Return 
  • Sender has locked recipient’s names 
  • Do not have an active DocuSign Account 

You can create a Customer Support case by clicking the link below. A Support Expert will be able to review your setup and offer suggestions. 

https://support.docusign.com/en/contactSupport

If you’re not able to open a Customer Support case via the above link, scroll down further on the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.

Best Regards, 

Nathaly | DocuSign Community Moderator

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