Back to Docusign.com
Hey, can I request a re-signature of a document? One of the signers signatures didn't go through? Also, with the personal plan I only get 5 sends a year???
- Legacy User
Best answer by Community Expert
Hi,
Thank you for reaching out here in the DocuSign Community.
For this scenario, I would recommend you look into our Copy Envelope with Field Data option.
This option at the moment of resending your envelope will allow you to retain any data entered into your fields during the original signing session.
You can find more details on how to resend an envelope with field data, here:
Note: Some advanced features and options are supported only in certain DocuSign plans. Your account plan might not support some options discussed in this help topic.
For more information about which options are available for your account, contact your account administrator. Or, visit our Plans and Pricing web page for more details on the features included with your plan.
Compare eSignature plans & pricing
If the feature mentioned above is not applicable to your use case, you are always welcome to copy your envelope, as explained, here:
Regarding the question about your envelope quota, in Annual Personal plans you are able to send up to 60 envelopes per year and 5 per month.
For more details on this topic, see: Compare eSignature plans & pricing
Feel free to let us know if you need further assistance with this.
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- Docusign Employee
- Answer
Hi,
Thank you for reaching out here in the DocuSign Community.
For this scenario, I would recommend you look into our Copy Envelope with Field Data option.
This option at the moment of resending your envelope will allow you to retain any data entered into your fields during the original signing session.
You can find more details on how to resend an envelope with field data, here:
Note: Some advanced features and options are supported only in certain DocuSign plans. Your account plan might not support some options discussed in this help topic.
For more information about which options are available for your account, contact your account administrator. Or, visit our Plans and Pricing web page for more details on the features included with your plan.
Compare eSignature plans & pricing
If the feature mentioned above is not applicable to your use case, you are always welcome to copy your envelope, as explained, here:
Regarding the question about your envelope quota, in Annual Personal plans you are able to send up to 60 envelopes per year and 5 per month.
For more details on this topic, see: Compare eSignature plans & pricing
Feel free to let us know if you need further assistance with this.
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- Legacy User
And since I didn't know how to edit the document to correct mode and used another send. Can I get a send refunded to my account?
- Legacy User
Hi,
Thank you for following up.
At this moment DocuSign Support has limited access to processing quota adjustments in production accounts.
Please don't hesitate in letting me know if you have any other questions or concerns and I will address them as soon as possible.
Best regards,
Alejandro R. | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- Legacy User
Okay, my current document I'm trying to have my signer sign. She is having trouble with her signature processing, can somebody please assist her with it. Apparently she's trying to press sign on her mobile device and it's not going through.
- Legacy User
Hi,
I appreciate you bringing this issue to our attention.
We will gladly assist your signer through the signing process and address any issues that may arise along the way.
To do so, please refer your signer to create a case and have a Support Expert take a closer look at the situation.
https://support.docusign.com/en/contactSupport
If they are not able to open the case on the same page, they should scroll down to More Support Options and select "I can't reset my password or don't have an account.", there they will have the option of filling out the form or calling Support.
Or, as an alternative they could contact support over the phone, by calling :
• Please see the following announcement regarding important changes to
Docusign Live Inbound Phone Support:
https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-
Phone-Support?language=en_US
Docusign Live Inbound Phone Support:
https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-
Phone-Support?language=en_US
Best regards,
Alejandro R. | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationDocusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.